Something DifferentSomething Different

Wholesale & Drop Shipping Gifts with Meaning :
T-Shirts & Clothing
by The Mountain, Liquid Blue & Spiral.
Gifts & Cards by Angel Star, Tree Free, Leanin' Tree, Paradise Music & Hayhouse


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This page answers all of your most frequently asked questions.
 
If you have any additional questions, by all means contact us.   
 
 
 
 

Can I order via your website?

If you are trading as a business then the answer is Yes. Our website is here to make ordering easy and accessible 24 hours a day. Before you can order online you will need a web login, Click Here if you don't already have one and we'll arrange it for you.

What is your minimum order?

We have no minimum order, which makes it easy for retailers of all sizes to stock our products. Most items are sold individually, whilst some are sold in multi packs. Our website indicates how each product is sold.

What are your carriage charges for UK and Europe?

Our standard carriage charge for the UK is £8 for the first box and £4.50 for any additional boxes. Carriage is charged at 15.00 Euros per box for most of Europe. Your carriage charge can only be calculated once your order is packed and weighed, and if you're unsure our friendly dispatch department can help you. Carriage is not normally charged for back orders, unless your goods are to be shipped to a remote area. If this applies to you we will advise you at the time of ordering.

Can I pay for my order online with a debit or credit card?

You can and in the most secure way ! Our site is Verisign assured using Protx, the industry standard, to handle the actual payment.


When will I receive my order?

This depends on what you're ordered, how you've chosen to pay and where your goods are shipped to. Most of our products are ready for dispatch within 3 working days, but non-stock items will take longer. Once dispatched most UK orders will be delivered within 24 hours. Delivery times for the rest of Europe vary, so please enquire at the time of ordering if you're unsure.

My business is outside the UK. How can I order from you?

We have a network of European agents and distributors who will be able to handle your enquiry. Please Click Here to see a list of our working partners, and contact us directly if you don't see a distributor for your country.

Can I have a printed catalogue?

We strive to be a green company so our paper consumption is always kept to the bare minimum. We ask that you view our products online which is the only place you'll find our complete product range. However, if you really do need a printed catalogue then simply add them to your shopping basket. Click here to go to the catalog section of this website.

Can I apply for a trade account?

All first order are treated on a pro-forma basis, which you can pay for by credit/ debit card, bank transfer or cheque. After that you can apply for a trade account with us, bearing in mind that our credit control department will require an 18-month checkable trading history. Click here to request a credit application form by email.

What is your returns procedure?

If you have items you want to return for any reason then please contact us, as we'll need to know what you're returning and the reason. We can then advise you what to do next. Please don't return any goods to us without contacting us first; we can't guarantee that you'll be refunded or credited until we've spoken to you.

Are discounts available?

Discounts are not normally applicable for most retailers, however if you're a large retailer or have a long trading history with us then please contact us to discuss your individual terms. We run regular special offers and discounts which you'll hear about first at www.somdiff.com

Can you post small orders?

Yes. We regularly send small orders and back orders by Royal Mail. The cost of this varies depending on the size & weight, along with the destination, our sales advisors can assist you at the time of ordering. Please note that we can only post orders up to a value of £30 by standard mail, and up to £200 within the UK by recorded delivery.

Do you offer a drop shipping service?

Yes. Please Click Here to receive full details of our drop shipping charges, terms & conditions by email.

Can I order samples?

You can order samples of most of our products. However, some products are only available in multiple packs. In this case please contact us and we'll see if a sample is available for you at that time. Place your orders for samples in the same way as any other order.

Do you have any point of sale material?

From time to time POS materials become available and can be included with an order. Please request this at the time of ordering and we'll include it if it's available.
If you're one of our many zoos or visitor attractions then please speak to your usual agent and bespoke POS material for your gift store.



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