Something Different

Valkyra, Czech Republic

I really cannot express enough how glad I am to do business with you…I can only wish all my supplier would be on the same level. Unfortunately reality is quite different though…

Pavel Kleiner, Owner, Christmas 2012
www.valkyra.cz

Cloud Nine Gifts, UK

Can I first start off by saying a big thank you to both Sarah & Joanne for the help and information you have both given me over the past couple of days I do really appreciate it.

I know you are all run off your feet at the moment but you still take time out  to help answer peoples questions, when you are new to something it's nice to have people that will go out of their way to help you and that's what we get from yourselves.

The level of customer service you all give is exceptional,  more companies could do with taking a leaf out of your book.

I am glad I came across your company, when you are trying to build yourself a business it's nice to know that there are people out there who realize what you are trying to do and will help you to achieve that. Thank you.

Janette Marley, owner, December 2012
Cloud-Nine-Gifts webshop



 

The Rainbow Tree, Maidstone, UK

Received my first order from you yesterday. Just wanted to say how pleased I am with the quality and service, everything was perfect.
Thanks so much
 
Clair, owner, October 2012

www.fab.de, Berlin, Germany

I wanted to take some time to say THANK YOU for a fantastic sale, collaboration and a really great communication. You ALWAYS replied so fast almost faster than speed of light. ;-) It was a real pleasure working with you and I wish many others would work the same way. This is the way how business should be done – easy communication, fast solutions and most important fast shipments.

Anja Mueller, Designer Relations Coordinator Europe, October 2012
www.fab.de

MyPets, Vemmelev, Denmark

You run a very service minded company, that's for sure.

Lots of companies *try* to do the same, but fail when it comes to combining the outstanding service with the important themes like effectiveness, logistics, delivery etc. Your company rates very high on all aspects - I have not traded with any company that compares to www.somdiff.com so far.

Søren Larsen, owner, June 2012
www.mypets.dk


 

Owl Barn, UK

Just wanted to take a moment to thank you for the exemplary service you have been giving us through the launch of this project.

We are getting very favourable responses from our customers no speed of delivery and quality, which is always nice to hear. Sure, there are one or two teething troubles and problems, but I appreciate the way they have been dealt with and feel this bodes well for developing the relationship as it matures.

Chris Astridge, owner, January 2012
www.mountain-tshirts-plus.co.uk

Ahun, Austria

It's really a good thing getting answers to my queries the same day. I think that's world record and helps me deal with my customers as they know within hours if and when they will get the wanted goods. In more than 50% this is the reason for buying at my store.

Peter Pavlik, Owner, December 2011
www.ahun.at

Pavel Kleiner, Czech Republic

How can I not be happy with your services. I feel your strong support every time. Thank you.

Pavel Kleiner, Owner, November 2011

Tams Treasures, UK

I just wanted to take a few minutes to email you and let you know what a great job the warehouse does packing our orders and most especially Keith & Joanne who have been packing them lately. The ladies in the office always take great care of us, and as a company it's great to see the quality and care runs right through to the warehouse and packing.

Tammie Wakeling, Owner Tam's Treasures Online, June 2011
www.TamsTreasuresOnline.co.uk

Le Trading Post, France

Just to say thank you for your recent help with t-shirt orders. Earlier in the year I placed small orders for t-shirts for specific customers- quickly supplied by yourselves so that I could look efficient - and this week BOTH those customers have come back with repeat orders for t-shirts (in stock this time). So I'm very grateful again for your great service which means I can promise customers something and literally deliver!

The Fairy Shop, Isle of Man, UK

^{We received a unique testimonial from the owner of the Fairy Shop. So unique that we called a staff meeting to read out the message to Chaz (see photo). The feedback by the Fairy Shop is a big compliment, recognizing the customer care standards we aim to achieve at Something Different.}


Chas I'm delighted to send this message to you, Everything packed with great care it was too!
Your note, a surprise, but I'm delighted to say,
This feedback is coming with a thank you today.
We should never forget the 'boys' who pack boxes for us
Doing their job,so the parcels don't bust,
It's nice to do business with a Company who care,
In these fast times we live, it's refreshing and rare.



Lin, owner, The Fairy Shop, Isle of Man, July 2011
Visit the Fairy Shop's Facebook page

Animal Gift Ideas, UK

We at AnimalGiftIdeas.com pride ourselves on customer service so I’m very impressed, not only with the quality of the Leanin Tree Magnets which are better than hoped for but also the excellent standard of picking & packaging of the Magnets that were sent. A note in the box inviting comments to your Sales team if something isn’t quite up to scratch is truly amazing – I’m still stunned!

Valkyra, Czech Republic

I really appreciate highly your customer service and how you listen to your customers needs. Have a nice day.

Pavel Kleiner, Owner, May 2011

Kindred Angels, Hampshire, UK

Thank you so much for arranging the drop shipping direct from the USA. Wow I am so impressed with the level of your service. I am really grateful that you managed to ship this one angel to one of my regular loyal customers.

It's a real breath of fresh air to experience service like yours.

Kim Haddock, Owner, February 2011 

Am Steinkreis, Austria

Hi Something Different Team !!!
Thank you - Thank you - Thank you very much for finishing my order so quickly!!!
Thank you all !!!

Barbara Elmleitner, owner, December 2010

The Rally Stall, England

Just a quick email to congratulate you on the quality of your staff. I have only been dealing with your company for a couple of months, but your products are already my best selling lines.

Could I ask you to pass on my thanks to your entire team. It is heartwarming to know that there are people out there that value good old fashioned customer service every bit as much as we do.

Chris Pattinson, owner www.therallystall.co.uk, December 2010

Serenity Stores .co.uk, England

I am a new trade customer with somethingdifferent and I felt that I simply had to contact you to sing the praises of the lady who has been dealing with my account. From the minute Heather emailed my passwords etc.she has been fantastic!

As a new customer I have had lots of questions about processes, procedures stock levels....I feel likeI have bombarded her with questions but her responses have always been speedy and very helpful !

I have to say I have several wholesale accounts and have NEVER experienced support at the level I am through yourselves...and I haven't even placed my first order yet!

Tracey Ramm, Owner www.serenity-stores.co.uk, October 2010.

Angel HQ, Manchester, UK.

EVERYBODY at Something Different is so very helpful. They are all Angels and I hold them in high esteem for doing such a good job.

Amelya Glynn, owner, August 2010

Madmaxon, Bratislava, Slovakia

I received the order nr. 239204 yesterday. It arrived well and in perfect condition and the run on the T-shirt was a huge one.

We sold almost half of the ordered quantity in one day !

Juraj Maxon, owner, June 2010

Clothes to Nature - Online Trader.

This message was sent to Shaun & Karen in December 2009.

"I am emailing you today to say a big Thank You to you all for your help in dispatching our orders to our customers this past year.

All your staff goes beyond their call of duty and it has to be said the service is more than 100%. Please could you pass Cath's and my thanks to everyone there. It has been great this year seeing more and more delightful products appearing at Something Different, this enables us in return to offer more to our customers.

If you guys had not been able to offer the Drop Shipping service to us our website would not have existed after we closed the shop. I’m hoping that Cath and I can make a visit to you during 2010 as it would be great to meet those who have helped make our online business a success.

We wish everyone there and your families a very happy Christmas and may 2010 be fantastic for you all."

Friendly Lion Wholesale, Cornwall.

This feedback was given to Shaun Free, co-owner of Something Different. (August 2009)

“We have been pleased with the sales of your products so far, we were very pleased when you offered them to us and it is our intention to improve sales further as we increase the range we currently list. Our customers have been very happy with the quality and presentation of the products and we have had repeat orders as a result of this. So thank you for supplying us.

It’s also worth mentioning that your team at Something Different are the most helpful and have provided us with excellent customer service, so please thank them on our behalf.”

Shirley & Michael, owners.

Tams Treasures Online, UK

This message was sent to Shaun Free, co-owner of Something Different. (July 2009)

"Our business has gone from strength to strength since using Something Different and now we primarily use you for all our products.

I am often contacting your sales team for help and information, who have always been professional, helpful and a joy to deal with. This means I am able to offer my customers the best possible service.

People are very quick to point out problems and make complaints but I really wanted to take a minute just too personally say you have a winning team behind you. Our business would not be where it is now without the help of them."

Tami Wakeling

Angel HQ, Radcliffe, Manchester, UK

www.RadeLtd.com - Aberfoyle, UK.

Hospice Charity - chain of 9 shops in the South of England

MADMAXON, Bratislava, Slovakia

www.hemdchen24.de, Germany

There is one more thing I would like to say. I really have to compliment you about your staff. It doesn´t matter with whom I end up working with, they are always friendly, fast and very competent and not even a little bit impatient. It has been a real pleasure working with any of them and when it comes to competition in service, your company is the best by far.

Uta Plank, Owner, August 2008

Tams and Laws Nonshady Lines, Bromsgrove, United Kingdom

Thank you very much for sending order. It's great.  I think the kids will  
love them all.

Amanda, owner, July 2008

Trader John, Eastleigh, Hampshire, United Kingdom

Thanks once again for the 1st class service...........you never fail to amaze!!!!!!!!!!!

Ken, Owner, April 2008

Rainbow Healing, Horsham, West Sussex, United Kingdom

Natural Choice, Ashbourne Derbyshire, United Kingdom

Well Met By Moonlight, Kilburn, Derbyshire, United Kingdom

Thanks for the quick turnaround of our order. As usual, your service is the best around

Destiny, Radlett Herts, England

Angels of Ireland, Dublin, Ireland

Trader John, Eastleigh, United Kingdom

Randers Regnskoven Tropical Zoo, Denmark

Tams Treasure Online, United Kingdom

Lals International, Dubai

Knuthenborg Park & Safari, Denmark

Blue Moon, Swadlincotte, United Kingdom

We can not fault the service we get from Something Different. Especially the follow up service is excellent. The sales office team is very helpful. Jo has been exceptional in her assistance.

Valerie Beadsmoore, owner - June 2007

Allerhand Markant. Kenzingen. Germany.

Lebenswerte. Germany.

„I discovered the angels on an esoteric-show in Cologne, when I was looking for suitable products to sell in my new store.
I loved these angels from the very first moment I saw them because of their special beauty and serenity. They fit in very well with my shop-logo because they incorporate the same values.
The angels from AngelStar are very detailed. They are designed and produced with much care and belief. Everything to the point of packaging is very well thought of.
I am very pleased to be able to sell these gifts to my customers.

Ute Kehrle, shopowner (2006)

Woburn Safari Park. United Kingdom.

“Our new dedicated Mountain T-shirt shop has been a great success this summer and the service provided by the Something Different team has been exceptional”.

Katie Quick – Buyer for Woburn Safari Park (2006)

Aalborg Zoo. Denmark.

Aalborg Zoo placed their first order with Something Different in January 2006, their motive was simple, they wanted to increase their shop’s t-shirt sales without increasing their existing allocated retail space. We recommended the Mountain’s Boxed T-shirt service…………..so what was the result?

“The mountain t-shirts supplied in gift boxes raised our t-shirt sales income from €6,000 in 2005 to €40,000 in 2006 and we still have Christmas sales to look forward to”.

Birgitte Neergaard – Aalborg Zoo Retail Store Manager (2006)