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Trade Terms & Conditions
Please ensure you read the following information carefully. Something Different reserves the right to make amendments to their terms and conditions without notice. Something Different and www.somdiff.com are trading names of Something Different (Europe) Ltd (SD).
Our wholesale website www.somdiff.com is intended as a trade-only site for retailers. This means that we do not sell products to the general public via this platform. In order to purchase with us from this website, you must be purchasing merchandise to resell and not for your own personal use.
Customers are more than welcome to open an account with us to purchase stock for their retail shops, or for their online store.
Registered office address: Something Different (Europe) Ltd, Units 2-6 Thistle Park, Crossways Road, Bridgwater, Somerset, TA6 6LS, UK.
Company Registration Number: 7054565, VAT Registration Number: GB981325708
The best point of reference for Something Different (Europe) Ltd product ranges, stock and prices is www.somdiff.com.
The selling of Lazy One and The Mountain products on any US Platform (i.e. Amazon.com, eBay.com etc) is expressly forbidden by said companies.
We act as a distributor for several companies and use their catalogues for reference these are sometimes aimed at the US market.
SD are not a branch of the companies, we act as a distributor for and their offers/prices/discounts do not always apply.
There are no minimum order quantities for customers based in the UK and Europe (postage fees apply – see below).
We sell from selected stock held in the UK and place regular orders with our supplies based on demand.
We aim to despatch orders items within 3 working days providing your order is over 50% in stock, remaining out of stock items will be placed on a back order (see below) unless otherwise stated.
Please allow extra time for delivery of out of stock items depending on our supplier stock levels and your ordering date; our Customer Service team will be happy to inform you of your expected delivery date.
Please also allow extra time for bank holidays, including our American partners’ holidays.
SD send all parcels in accordance to Incoterms Ex Works (EXW) rules, as such SD are not responsible for any parcel once it has left us, and any costs (customs etc) from this point are the responsibility of the buyer.
HOW TO ORDER
We accept orders online, by e-mail, post, and over the telephone. Any orders sent via post or handwritten email attachment must be clear and legible. SD hold no responsibility for errors in shipments of handwritten orders that are not clear and legible.
The best method to send in orders is via www.somdiff.com to limit errors.
Please ensure the correct product codes for each line is used, as specified www.somdiff.com. We take no responsibility for incorrect items supplied if code numbers are not given.
If sending e-mail attachments, please ensure they are clearly named and free from viruses or they will not be opened.
When placing telephone orders, SD take no responsibility for incorrect items being supplied.
Our sales team will send an order confirmation for orders submitted along with a list of any items that have gone into back order.
Your payment currency must match the currency you are invoiced in.
We accept payment by card, cheque or bank transfer in Sterling, Euro or USD.
We accept the following card providers visa and Mastercard.
If paying via bank transfer a copy of the payment must be forwarded by e-mail as soon as possible if you have an order pending; our bank details are available on request.
Payment is required for all orders before they will be processed unless there are agreed credit terms or credit limit between you and SD. If your account exceeds any agreed credit terms or your credit limit, your account will be placed on hold. This will delay pending orders from being despatched and any existing credit limit may be reduced or removed.
In the event of late payment, all sums due become payable immediately, Something Different holds Retention of Title on all goods until payment is received. Something Different reserve the right charge interest on outstanding balances at 8% above base lending rate of interest, specified under the provision of late payment of Commercial Debt Act 1988. We reserve the right to withdraw or change credit terms without prior notice.
We use various couriers to ship your parcels; you will receive any applicable consignment numbers by e-mail upon dispatch of your order.
Standard Carriage Charges:-
UK shipments £8.00 (€15.00) for orders up to £150
Orders shipped to mainland UK over £150.00 (€200.00) are shipped carriage free.
All values quoted above and excluding VAT
Charges are on a per order basis, not per box.
Remote area charges as stated by UPS and other couriers apply, and will be added to your order confirmation prior to shipping.
All back orders are carried forward; we ship back orders only when we have all the remaining items.
You will be notified of any back orders when we send the order confirmation, we will notify you of any estimated date we expect to receive the goods in to our warehouse (this is not the date we will dispatch to you).
If you wish to cancel your back order prior to this please inform our sales team, you will be informed if the back order cannot be completed. We cannot accept any add-ons to backorders, you would need to place a new order for any additional requirements.
RETURNS, DAMAGES & CANCELLED ORDERS
Defective and incorrectly shipped items must be reported within 15 days of receipt. Please e-mail email@example.com with your invoice number and relevant product code(s). In the case of any damaged items, all claims should be accompanied by a photograph e-mailed to firstname.lastname@example.org.
All returns must be authorized by a member of our team in advance by contacting the above email address. Once you have notified us, we will issue a returns form and a returns number along with further instruction. Please clearly write your returns number on the outer packaging before sending. Returns must be packed securely, any goods returned are at the sender’s own risk. Something Different (Europe) Ltd can arrange a collection at a fee, please email email@example.com for options.
SD reserve the right to charge a 20% re-stocking fee for any unauthorized return.
Any discontinued items will not be accepted as a return unless forming a part of a sales agreement prior to the return being received by SD.
With the exception whereby items are damaged, return costs do not qualify for a refund unless forming part of the sales contract with Something Different.
Equally presentation packaging is also a non-refundable service unless Something Different have incorrectly shipped these items or they are incorrectly serviced.
All our prices and values listed are excluding VAT; the VAT will be added as per the current UK rate on all orders. It is the responsibility of any customer with a VAT number outside the UK to ensure your VAT number is provided prior to invoicing.
SD reserves the right to change prices without prior notice.
SIZES, COLOURS & DISCONTINUED PRODUCTS
All clothing sizes quoted are for guidance only; there may be slight variations between sizes. Please contact us if you require a size guide.
Due to the manufacturing process, there may be colour differences between the catalogue/website and the items received. Many of our supplies use natural dyes/colours this may result in slight differences in each batch manufactured.
All our suppliers reserve the right to withdraw lines at any time without prior notice, and SD reserve the right to discontinue products at any time.
Occasionally, we like to run special offers and promotions on our website. Please find below our standard terms and conditions which apply to these offers.
Promotions are only valid for the time periods as given in the promotional message. Any orders placed outside the specified time frames will not qualify for any applicable discount. Voucher codes cannot be combined with any other offers or existing discount. The minimum spend for a promotion excludes any applicable VAT. Times stated within a promotion are given in either GMT or BST format. Any free gifts are dispatched with orders and are only available while stocks last. Something Different (Europe) Ltd reserves the right to change or withdraw offers at any time.