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Trade Terms & Conditions
Please ensure you read the following information carefully. Something Different reserves the right to make amendments to their terms and conditions without notice. Something Different and www.somdiff.com are trading names of Something Different (Europe) Ltd.
We are happy to supply web shops that are not solely third party platform based (eBay, Amazon, etc). The selling of Lazy One and The Mountain products on any US Platform (ie Amazon.com, eBay.com etc) is expressly forbidden by said companies. We act as a distributor for several companies, our catalogues are their catalogues which sometimes are aimed at the US market, please bear this in mind as some items may be restricted for sale outside of the USA. Although we use the catalogues we are not a branch of the companies and their offers do not always apply, please use our price lists for information and www.somdiff.com for our most up to date offers.
There are no minimum order quantities for customers based in UK and Europe.
We sell from selected stock held in the UK and items not held by us are ordered in for you on one of our regular freights. We aim to despatch stock items within 3 working days providing your order is over 50% in stock.
Any items that are out of stock are ordered regularly from our suppliers. Please allow extra time for delivery of out of stock items depending on our supplier stock levels and your ordering date; our Customer Service team will be happy to inform you of your expected delivery date. Please also allow extra time for bank holidays, including our American partners’ holidays, as well as delivery from our UK warehouse to your location.
How to Order
We accept orders online, by e-mail and over the telephone. Please use the correct product codes for each supplier’s merchandise, as specified in their paper catalogues as well as on our website. We take no responsibility for incorrect items supplied if code numbers are not given.
If sending e-mail attachments please ensure they are clearly named and free from viruses or they will not be opened.
We accept hand written faxes that are clear and legible, a member of the sales team will contact you if they have any problems.
When placing telephone orders we take no responsibility for incorrect items being supplied.
Your payment currency must match the currency you are invoiced in.
We accept payment by card, cheque or bank transfer in Sterling, Euro or USD
We accept the following card providers: VISA, MASTERCARD & SWITCH
If paying via bank transfer a copy of the payment must be forwarded by e-mail as soon as possible if you have an order pending; our bank details are available on request.
Payment is required for all orders before they will be processed unless there are agreed credit terms or credit limit between you and Something Different. If your account exceeds any previously agreed credit terms or your credit limit, your account will be placed on hold. This will delay pending orders from being despatched and any existing credit limit may be reduced or removed.
In the event of late payment, all sums due become payable immediately, Something Different holds Retention of Title on all goods until payment is received. Something Different can charge interest on outstanding balances at 8% above base lending rate of interest, specified under the provision of late payment of Commercial Debt Act 1988. We reserve the right to withdraw or change credit terms without prior notice.
We use various couriers to ship your parcels; you will receive any applicable consignment numbers by e-mail upon dispatch of your order.
Standard Carriage Charges - UK shipments £8.00 for orders up to £150. Orders shipped to mainland UK over £150.00 are shipped carriage free.
Standard Europe including Southern Ireland €15.00 for orders up to €200. Orders shipped to Europe over €200.00 are shipped carriage free.
All values quoted above and excluding VAT. Charges are on a per order basis, not per box.
Some areas and countries are listed as remote by UPS; this information is on their website. If you are in one these areas your carriage charge will be higher to reflect the additional remote area surcharges, regardless of order value. Our sales team will contact you with your carriage costs if you will be subject to these higher charges.
All back orders are carried forward; we ship back orders only when we have all the remaining items. If you wish to cancel your back order prior to this please inform our sales team, you will be informed if the back order cannot be completed. We do not accept any add-ons to backorders.
Returns, Damages & Cancelled Orders
Defective and incorrectly shipped items must be reported within 15 days of receipt. Please e-mail us with your invoice number and relevant product code(s). In the case of any damaged items, all claims should be accompanied by a photograph e-mailed to email@example.com.
All returns must be authorised by a member of our team in advance by contacting us. We will issue a returns form and a returns number along with further instruction. Please clearly write your returns number on the outer packaging before sending to enable our Warehouse to easily identify your return and speed up the process. Returns must be packed securely, any goods returned are at the sender’s own risk. Something Different can arrange a collection at a fee, please speak to firstname.lastname@example.org for options.
Something Different reserve the right to charge a 20% re-stocking fee for any unauthorized return. Discontinued items will not be accepted as a return unless forming a part of a sales agreement prior to the return being received by Something Different.
With the exception whereby items are damaged, return costs do not qualify for refund unless forming part of the sales contract with Something Different.
All our prices and values listed are excluding VAT; the VAT will be added as per the current UK rate on all orders. It is the responsibility of any customer with a VAT number outside the UK to ensure your VAT number is provided prior to invoicing. We reserve the right to change prices without prior notice.
Sizes & Colours
All clothing sizes quoted are for guidance only; there may be slight variations between sizes. All size guides are readily avilable on our website.
The Mountain hand dye their t-shirts so there may be colour differences due to dye process which adds to unique nature of the garment. The Mountain and Lazy One reserve the right to change the colour of a design without prior notice.