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Coronavirus (COVID-19) - FAQ's
Dear SomDiff Customers,
Here at Something Different, we are also concerned about the ongoing spread of coronavirus (COVID-19) and the effect it’s had on everyone’s lives. With that being said, the entire SomDiff team is doing everything we can to ensure that you continue to receive the same high-quality service you’re used to, over the next few weeks.
In light of the current situation and in addition to the wellbeing of our staff and customers, we have put employee safety as a top priority. We are doing this by taking extensive protective measures in our warehouse to help keep out any viruses. In addition to this, we have also advised all our office staff to work from home where possible, minimizing the number of employees at our premises at a given time. We are also working extremely hard to ensure that any orders reach you safely and securely.
Are you currently open?
Yes, we are currently open to fulfill the needs of our wholesale customers. However, we are operating with a minimal warehousing team.
Can I make enquiries about my order?
Yes, our admin staff are currently working from home to help you with any questions you may have via email: email@example.com. Our phone lines remain closed at this time.
What procedures have you put in place?
We have informed all of our staff to take necessary precautions when in our warehouse and at home. This involves keeping the 2m 'safe distance rule, using gloves to pick orders, wearing face masks and washing their hands at regular intervals.
Can I still open a new account on the website?
Yes, however there might be a slight delay in this process. Please bear with us during this time.
Can you hold orders until our shop reopens?
Yes, please let us know if you would like us to deliver your goods at a later date, and we can then arrange delivery for a time that suits you.
When will you bring back 'promotional discounts'?
'Promotional Discounts' will be resumed once we are operating again as 'normal'. In the meantime, please check out our Special Offers section for up to 50% OFF all your favourite STAND OUT merchandise!
Will the current situation affect my delivery?
Due to operating with a minimal team, we currently have a backlog of orders. Also, there may be a delay in receiving your goods due to increased levels within the courier network. Therefore, please allow an additional 2-3 days for delivery.
Are all products still available?
We have very good levels of stock of all products.
Can I contract the virus from packages?
It is extremely unlikely that you will contract COVID-19 through parcels. Research (according to the World Health Organization - WHO) suggests that coronavirus can only survive on surfaces for a short period of time. The risk of becoming infected with the coronavirus through a delivery which has travelled long distances and been exposed to other elements and temperatures is also very low. You can be rest assured, that our staff are also taking necessary precautions when handling your goods such as wearing gloves and face masks. However. if you are still unsure, we recommend you to wash your hands (for at least 20 seconds) or use an alcohol-based hand sanitizer after dealing with your delivery.
Introducing, The Mountain Base
Quite simply... The Mountain Base® brings you a collection of your favourite artwear from The Mountain®, and puts it on a plain t-shirt.
Featuring the same quality designs as the Mountain's premium collection, to bring you an affordable, unique and fun range to add to your offering.
These t-shirts are printed on Gildan Heavy 100% soft cotton and are screen printed right here in the UK, with designs including popular favourites such as 'Big Face Baby Orangutan', 'Climbing Chameleon', 'DJ Jahman', 'Peace Out Gecko' and lots more!
Themed Underwear & Odd Socks
Let's spread the Good Mood with our selection of odd socks and themed underwear.
Offering you an exciting and unique range to add your collection. Check out the Good Mood collection page to see all the brand benefits for retailers.
Make sure to also take a look at the latest catalogue, to see all the brand new products and designs, including Men's Trunks, Women's Briefs and more. As well as officially licensed Warner Bros. designs such as Harry Potter and Looney Tunes. You might even want to 'jump straight into' all the new Boxers & Briefs from Good Mood?
With a name inspired by happiness and designs inspired by things we love, Good Mood is a brand built to bring joy and laughter to everyday life all over the world.
Bringing you a collection of high quality socks and under garments, which are a treat to wear and joy for the eyes.
Unique. Individual. High Quality. Natural Materials. Never ending joy.
You're invited to Spring Fair!
You're invited to join us as our VIP guest for Spring Fair 2020, 2nd - 6th February 2020, at the NEC Birmingham.
As a VIP customer you’ll be a part of 'Spring Fair The Club', which will give you extra special benefits to enjoy at the show.
We will be bringing along our fresh range of themed socks and underwear, as well as t-shirts and clothing from casual wear to sleepwear.
We'll also be able to show you our hand printed barista stainless steel flasks and ceramic drinkware, which can be customised with your own meaningful art, images and even namedropped with your company logo, as supplied from you. We can even help you in creating the digital art and there is no minimum order quantity.
Just ask us all about our custom drinkware options while you're at the show, and we will be more than happy to help guide you through the process.
Visit us at Hall: 4, Stand: A90 to explore our exciting new collections and find something unique to add to your offering.
Simply follow the "Get a Free Pass" link to register for your FREE Spring Fair ticket... we look forward to seeing you in February!
See you at the show!
'Classic Blue' announced as 2020 'Color of the Year'!
We hope you’re enjoying our new website since it launched last year? And are also finding it to be a much better tool to help find all the STAND OUT merchandise for your store?
If you’re still getting to grips with some aspects, don’t worry. You can always take a look at the following video, to act as a refresher of all the new features and layout of our website. CLICK HERE
We know you may have become familiarized with our old ‘archaic’ site with its purple hues and tones. However, we felt it was time for change with a rebrand too, reflecting who we are as a business, and it’s almost as if we predicted the future!
Pantone have announced that “Classic Blue” (Pantone 19-4052) as the 'Color of the year' for 2020. Giving a reliable, committed, tranquil and trustworthy association with this colour, we hope that this resonates with our customers as to what we set out to achieve as a business… not only for this year, but for many more years to come.
If there’s anything else you're still unsure about, please feel free to ask us any questions about our updated website. Our customer services team will be more than happy to point you in thr righ direction. Just drop them an email with your question.
Source: Pantone – Color of the year 2020
What's new on somdiff.com?
We’ve put a little video together... to provide you with all the main benefits of our new website, so you can get the most out of using it!
You’ll find this video useful, whether you’ve just visited our updated website for the first time, or are not aware of all the improved features which have been added.
So you might now be asking “what are the key new points?” Well, without telling you all of them (so we don’t spoil the video!). Here are some of the main new features:
- Improved menu system to find products much easier.
- Updated 'My Account' & 'Trade Area' sections to track and amend details.
- New brand pages to find out about all of our incredible ranges.
- Ability to view current stock of products with estimated delivery dates. (where applicable)
- Use filters on the search function to find that perfect item.
Find out more within the video and be sure to check it out for yourself... just click that PLAY button below!