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Coronavirus (COVID-19) - FAQ's
Dear SomDiff Customers,
Here at Something Different, we are also concerned about the ongoing spread of coronavirus (COVID-19) and the effect it’s had on everyone’s lives. With that being said, the entire SomDiff team is doing everything we can to ensure that you continue to receive the same high-quality service you’re used to, over the next few weeks.
In light of the current situation and in addition to the wellbeing of our staff and customers, we have put employee safety as a top priority. We are doing this by taking extensive protective measures in our warehouse to help keep out any viruses. In addition to this, we have also advised all our office staff to work from home where possible, minimizing the number of employees at our premises at a given time. We are also working extremely hard to ensure that any orders reach you safely and securely.
Are you currently open?
Yes, we are currently open to fulfil the needs of our wholesale customers. However, we are operating with a minimal warehousing team.
Can I make enquiries about my order?
Yes, our admin staff are currently working from home to help you with any questions you may have via email: firstname.lastname@example.org. Our phone lines remain closed at this time.
What procedures have you put in place?
We have informed all of our staff to take the necessary precautions when in our warehouse and at home. This involves keeping the 2m 'safe distance rule, using gloves to pick orders, wearing face masks and washing their hands at regular intervals.
Can I still open a new account on the website?
Yes. However, there might be a slight delay in this process. Please bear with us during this time.
Can you hold orders until our shop reopens?
Yes, please let us know if you would like us to deliver your goods at a later date, and we can then arrange delivery for a time that suits you.
When will you bring back 'promotional discounts'?
'Promotional Discounts' will be resumed once we are operating again as 'normal'. In the meantime, please check out our Special Offers section for up to 50% OFF all your favourite STAND OUT merchandise!
Will the current situation affect my delivery?
Due to operating with a minimal team, we currently have a backlog of orders. Also, there may be a delay in receiving your goods due to increased levels within the courier network. Therefore, please allow an additional 2-3 days for delivery.
Are all products still available?
We have very good levels of stock of all products.
Can I contract the virus from packages?
It is extremely unlikely that you will contract COVID-19 through parcels. Research (according to the World Health Organization - WHO) suggests that coronavirus can only survive on surfaces for a short period of time. The risk of becoming infected with the coronavirus through a delivery which has travelled long distances and been exposed to other elements and temperatures is also very low. You can be rest assured, that our staff are also taking necessary precautions when handling your goods such as wearing gloves and face masks. However. if you are still unsure, we recommend you to wash your hands (for at least 20 seconds) or use an alcohol-based hand sanitizer after dealing with your delivery.